Privacy Policy

01. Introduction

At OPTO CRM, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website and services.

02. Information We Collect

We collect the following types of information:

  • Personal Information: Name, email address, phone number, company details
  • Business Data: Leads, customer data, and pipeline information entered into the CRM
  • Usage Data: Pages visited, features used, and interactions within the platform
  • Technical Data: IP address, browser type, device information

03. How We Use Your Information

We use your information to:

  • Provide and improve our CRM services
  • Manage leads and customer relationships
  • Enable automation, workflows, and reporting
  • Communicate with you regarding updates and support
  • Ensure platform security and prevent misuse

04. Data Sharing & Disclosure

We do not sell your personal data.

We may share information with:

  • Trusted service providers (hosting, analytics, communication tools)
  • Legal authorities when required by law
  • Internal teams for support and service improvement

05. Data Security

We implement industry-standard security measures to protect your data, including encryption, access control, and secure infrastructure.

06. Data Retention

We retain your data only as long as necessary to provide services and comply with legal obligations.

You can request deletion of your data at any time.

07. Your Rights

You have the right to:

● Access your data
● Update or correct information
● Request deletion
● Opt out of communications

08. Cookies & Tracking

We use cookies to enhance user experience, analyze usage, and improve our services.

You can control cookie preferences through your browser settings.

09. Third-Party Integrations

Our platform may integrate with third-party services (such as WhatsApp, Google, Meta, etc.).

These services have their own privacy policies, and we are not responsible for their practices.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.

11. Call Recording & Communication Monitoring

Our platform may record calls for purposes such as quality assurance, training, compliance, and service improvement.

  • Call recordings may be securely stored within the system.
  • Access to recordings is restricted to authorized users within your organization.
  • You are responsible for informing and obtaining consent from your customers or users before recording calls, as required by applicable laws.
  • Recordings are used only to provide and improve our services and are not shared without authorization, except where required by law.
  • We implement appropriate security measures to protect recorded data from unauthorized access.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • Email: optoxcrm@gmail.com
  • Address: Bengaluru, India